1. Who We Are

Daring Energy Surveys Ltd provides property assessment and compliance services, including Energy Performance Certificates (EPCs), floor plans and Legionella risk assessments.

Company: Daring Energy Surveys Ltd
Company Registration Number: 17352391
Registered in: England and Wales
Registered Office: 259 Copnor Road, Portsmouth, PO3 5EE
Email: info@daringenergysurveys.co.uk
Telephone: 07728 816315
Website: www.daringenergysurveys.co.uk

For the purposes of UK data protection law, Daring Energy Surveys Ltd is the data controller for the personal information we collect and process.

2. Information We Collect

Depending on how you contact us and which services you use, we may collect:

• Your name

• Email address

• Telephone number

• Property address

• Billing and payment information

• Property details required to carry out an assessment

• Information you enter into our website contact forms or chat facility

• Appointment and booking information

• Communications between you and Daring Energy Surveys Ltd

• Photographs and assessment evidence relating to the property

• Reports, certificates and assessment records

• Information or documentation you provide to support an assessment

• Technical information relating to your use of our website, where applicable

Please avoid providing unnecessary sensitive or confidential personal information through our website contact or chat facilities.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations

• Arrange and manage appointments

• Carry out property assessments

• Produce EPCs, floor plans and Legionella risk assessments

• Contact you regarding your assessment or appointment

• Issue invoices and process payments

• Maintain appropriate assessment and business records

• Meet accreditation, professional, legal and regulatory requirements

• Handle complaints and customer enquiries

• Protect our business against fraud or legal claims

• Improve our services and website

• Send marketing communications where permitted by law

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may rely upon:

Contract

Where processing is necessary to provide a service you have requested or to take steps before entering into a contract, such as providing a quotation or arranging an assessment.

Legal Obligation

Where we need to process or retain information to comply with legal, taxation, regulatory, accreditation or record-keeping requirements.

Legitimate Interests

Where processing is reasonably necessary to operate and protect our business, maintain appropriate records, manage customer relationships and improve our services, provided those interests do not override your rights.

Consent

Where consent is required, such as for certain marketing activities or non-essential website technologies, we will request your consent. You may withdraw your consent at any time.

5. Property Assessment Information

When carrying out an assessment, we may collect information about the property including measurements, construction details, heating systems, ventilation, water systems, photographs and other evidence necessary to complete the service.

Information may be entered into or uploaded to specialist assessment software, accreditation systems and other services necessary to produce the relevant assessment, certificate or report.

For EPC assessments, information required to produce and lodge an EPC may be submitted to our accreditation scheme and the relevant government-approved EPC systems and registers.

Daring Energy Surveys Ltd is accredited through Quidos (Accreditation No. QUID201909) for Domestic Energy Assessments.

6. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with:

• Our EPC accreditation scheme

• Government-approved EPC registers and systems

• Assessment and reporting software providers

• Website, email and IT service providers

• Payment providers

• Accounting and bookkeeping providers

• Professional advisers

• Insurers

• Regulators, government bodies or public authorities where legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

7. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, taxation, accreditation, professional and insurance requirements.

As a general approach:

• Unsuccessful enquiries may normally be retained for up to 12 months.

• Customer, contractual, assessment and financial records may normally be retained for up to 6 years.

• Assessment evidence may be retained for the period required by the relevant accreditation scheme or professional requirements.

Information may be retained for longer where reasonably necessary in connection with a complaint, legal dispute or regulatory requirement.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is restricted to those who reasonably require it for legitimate business purposes.

While no internet-based system can be guaranteed to be completely secure, we take appropriate precautions when handling personal information.

9. International Data Transfers

Some technology or software providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to erase information in certain circumstances

• Ask us to restrict processing

• Object to certain types of processing

• Request transfer of certain information

• Withdraw consent where processing is based on consent

• Complain about the way your information has been handled

These rights may be subject to legal exemptions.

To exercise your rights, please contact:

info@daringenergysurveys.co.uk

We may need to verify your identity before processing a request.

11. Marketing

We will only send electronic marketing communications where permitted by law.

You can unsubscribe from marketing communications at any time by contacting us or using an unsubscribe option provided with the communication.

This will not prevent us from contacting you about an existing enquiry, booking or service.

12. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate. Where consent is required for non-essential cookies, such as certain analytics or advertising technologies, visitors will be provided with an appropriate choice.

Further information about cookies used on our website may be provided through our cookie settings or Cookie Policy.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

Daring Energy Surveys Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal data.

14. Data Protection Complaints

If you have concerns about how we have handled your personal information, please contact us first:

Email: info@daringenergysurveys.co.uk
Telephone: 07728 816315

We will investigate your concerns and aim to resolve them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.